Debit / ATM Card Alerts
MasterCard® Alerts Notification
BankAtlantic receives notification from MasterCard® when a merchant is a victim of customer data theft by unauthorized individuals. Although these compromises did not happen to BankAtlantic systems or network, rather a merchant where our customer may have used their card, we want to assure you that we take these incidents very seriously. We monitor activity on BankAtlantic cards and contact you of any suspicious activity. We suggest you monitor your account for any unusual activity. MasterCard® Zero Liability fraud protection protects your signature based transactions if there is fraud identified on your account.
Recent alerts received from MasterCard® for certain BankAtlantic customers:
Unnamed Merchant Data Breach - October 9, 2009
Action Required
• To verify whether or not your card(s) was compromised, please contact our Data Breach Hotline at 1-800-432-3577.
If your Account is Affected
• You may continue to use your existing card.
• You may disable your card and have a new number issued via the hotline number above or receive an Instant Issue card by visiting one of our locations. If a new card number is issued, and have established any recurring payments using your old debit card number, you must contact the biller with your new card number immediately.
• As always, you should review your bank statements and notify us at once of any unauthorized transactions.
• There are many websites that provide helpful information. For additional help, you may visit the Federal Trade Commission's website at: www.ftc.gov. It is suggested that you also review their online brochure entitled, “Take Charge: Fighting Back Against Identity Theft,” which outlines the steps you may take to safeguard your personal information. This can be found at http://www.ftc.gov/bcp/menus/consumer/data/idt.shtm.
Frequently Asked Questions
Q: What is a Debit/ATM Card Data Breach?
A: A debit card data breach occurs when an unauthorized party intrudes on the network of a merchant resulting in the theft of customer data.
Q: Was BankAtlantic the victim of the Debit Card Data Breach?
A: No, BankAtlantic was notified by MasterCard® that a merchant was the victim.
Q: How did this happen?
A: Due to the on-going investigation, we have not been provided with specific case details. We were provided with the BankAtlantic card numbers that were part of the compromise.
Q: What information was compromised?
A: The compromised information may have included the name, card number and expiration date.
Q: How do I know if my card was compromised?
A: To verify if your card was compromised, please contact our Data Breach Hotline at 1-800-432-3577.
Q: If my card was compromised, what should I do?
A: You may continue to use your existing card and monitor your account for unusual activity or disable your card and obtain a new one.
Q: How do I request a new card?
A: You can call the Data Breach Hotline at 1-800-432-3577 to receive one by mail or visit one of our locations to receive an Instant Issue card.
Q: What should I do regarding the automated payment(s) that is being deducted from my card?
A: You must provide the biller immediately with the new card number to prevent service interruption.
