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Mobile Banking FAQs

Get answers about Mobile Banking.

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Text Message Banking

What is BankAtlantic Mobile Banking?

Mobile Banking is a wireless internet-based service that allows you to do your banking safely and conveniently with your web-enabled mobile phone. With BankAtlantic Mobile Banking, you can view your account balances, look up transactions, pay your bills, transfer funds, and locate the nearest ATM or banking center.

What is needed to use BankAtlantic Mobile Banking?


To access BankAtlantic Mobile Banking you:
• Must be enrolled in BankAtlantic Online Banking
• Must have a cell phone that can access the internet.

How do I access BankAtlantic Mobile Banking?

Simply enter the BankAtlantic Mobile Banking URL — www.ba2go.mobi— into the browser of your web-enabled wireless device and then log in using your BankAtlantic Online Banking Access ID and Passcode.
The first time you sign in, you may be prompted to answer one of your security verification questions. After you sign in successfully, you can select the actions you want to perform from the main menu.
Add www.ba2go.mobi to your favorites list on your phone’s web browser to save time on future visits, just as you would on your computer.

Which mobile devices are supported for BankAtlantic Mobile Banking?

You can access BankAtlantic Mobile Banking from any internet-enabled mobile phone, PalmOne OS device, Pocket PC, Apple iPhone device or RIM Blackberry device. Note: The devices must be Internet enabled.

How does BankAtlantic Mobile Banking handle Security?

BankAtlantic Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway is encrypted using the Secure Socket Layer (SSL) layer.

Is there a fee to use BankAtlantic Mobile Banking?

No. BankAtlantic Mobile Banking is free of charge. Contact your cell phone carrier to identify any charges that may apply to web browser usage on your cell phone.

What banking services does BankAtlantic Mobile Banking include?

With BankAtlantic Mobile Banking you can do the following:
• View Account Balance
• View Account Transaction History
• Transfer Funds Between Accounts
• Pay Bills
• View Scheduled Bill Payments
• Cancel Pending Bill Payments
• View Bill Payment History

Can I be logged into Mobile Banking and online banking at the same time?

Yes.

How do I know if my phone is web-enabled?

If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.

How do I view account balances, details and transactions in BankAtlantic Mobile Banking?


Once you are logged on to BankAtlantic Mobile Banking, select the Accounts link to display your accounts and balances. From the Accounts screen, select the account that you would like to view.

How do I see more than the first few transactions of my account history?

Due to the screen size on mobile phones, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down.

How do I make a payment in BankAtlantic Mobile Banking?

To access your list of payees in BankAtlantic Mobile Banking, you must first activate the Bill Pay service within Online Banking from a computer. After doing this, your information can be accessible after you sign in to BankAtlantic Mobile Banking and select the Bill Pay option from the main menu. Please note, that due to space limitations, payee names and information may appear truncated on your cell phone. Once you have paid a bill, the payment will display in the pending payments section of the Bill Pay screen.

How do I transfer funds in BankAtlantic Mobile Banking?

To transfer funds on your phone, you will first need to set up all transfer payee information within Online Banking. To transfer funds within BankAtlantic Mobile Banking, sign in and select the Transfer link. You will be able to make immediate transfers between BankAtlantic accounts that are linked for transfer capabilities.

How do I format the dollar amount and date when transferring funds between accounts or paying bills?

When you enter the dollar amount, only enter the numeric amount (e.g. 100 or 100.50); do not add a dollar sign. When entering dates, only use numbers (e.g. two digits for the month and two digits for the day).

How do I find a BankAtlantic ATM or branch in Mobile Banking?

To locate a BankAtlantic ATM or banking center from BankAtlantic Mobile Banking, access Mobile Banking and select the Find Us link on the Home page, select Branch/ATM Locator. Enter Address and City or ZIP Code and press Search.

What happens if I forget my Access ID or Passcode?

You can reset your Passcode by using the “Forgot Passcode?” self-service feature located on our website www.bankatlantic.com.

If you have forgotten your Access ID you can call Customer Service at 1-800-741-1700.

What happens if I get locked out of BankAtlantic Mobile Banking?

As with BankAtlantic Online Banking, you can reset your Passcode by using the “Forgot Passcode?” self-service feature located on our website www.bankatlantic.com or you may call BankAtlantic’s Customer Service Center to reset your passcode. Once your passcode is reset, you must first specify your new passcode on BankAtlantic Online Banking via your PC. For security reasons, you may not reset your new passcode on BankAtlantic Mobile Banking. Once your passcode is reset on your PC, you may use your Account Number and passcode to immediately log in to BankAtlantic Mobile Banking.

What happens if I don’t have a BankAtlantic account?

You will not be able to use BankAtlantic Mobile Banking. You must have a BankAtlantic account and be enrolled for Online Banking & Bill Pay in order to use BankAtlantic Mobile Banking.

What happens if I am able to view the home page of BankAtlantic Mobile Banking on my Pocket PC, but when I attempt to log in I get an error message?

When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message: "Unable to establish secure connection"

Microsoft Pocket Internet Explorer may issue either of the following error messages:
"The page you are looking for cannot be found" OR "Unable to establish secure connection"

To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site:

http://www.microsoft.com/windowsmobile/downloads/highencryption.mspx

Download the needed file, and then synchronize your pocket PC.

What happens if I keep getting locked out of my account when I try and log in on my mobile phone? Why doesn’t it accept my log-in information?

Using your mobile phone to enter data takes a little practice. Access IDs are case sensitive; make sure you are entering your Access ID exactly as you initially entered it. If your Access ID begins with a lower-case letter, you may need to use your phone’s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.

What do I do if I get a “page cannot be displayed” message?

If you get a page cannot be displayed message, you have most likely lost your connection. Try again to establish your connection. If the problem continues, call BankAtlantic Customer Service at 1-800-741-1700.

What happens to my session if my phone locks from inactivity?

For security reasons, the session remains open for 5 minutes of inactivity. After 5 minutes, the session ends.

What happens if I end my call without logging off of Online Banking? How long will my session stay active?

For security reasons, the session remains open for 5 minutes of inactivity. After 5 minutes, the session ends.

T-Mobile: T-Mobile's Support Site

Sprint PCS: Sprint PCS Phone User Guides & Tutorials

Verizon Wireless: Verizon Wireless Mobile Web Information
AT&T Wireless: Cingular Wireless Internet Common Questions

What is Text Message Banking?

Text Message Banking is a service that sends text messages with abbreviated information indicating the account balance and/or the last three transactions for each account to your mobile device.

As a BankAtlantic customer, how do I sign up to receive text messages?

To register your mobile phone or email to receive your text messages, just click here. Enter your Online Banking Access ID and Passcode and then follow the instructions.

You can register as many mobile devices or email addresses as you wish. Please note that to receive your text messages you will need to call 866-420-1562 from the mobile device you registered and then enter the PIN you selected when you registered the mobile device.

As a BankAtlantic customer, may I un-register/cancel from the text messaging system?

Yes. Just click here. Enter your Online Banking Access ID and Passcode. A listing of the mobile device numbers you have setup will be displayed. Click on the device’s phone number you wish to remove and then choose “Delete this device”. If you wish to remove this service from all your devices, just repeat this process for each device listed.

What if I forget my PIN?

Just click here and enter your Online Banking Access ID and Passcode. A listing of the mobile device numbers you have setup will be displayed along with the PIN code you assigned to each one.

Who do I call if there’s a problem?

You can contact BankAtlantic’s Customer Support Center at 1-800-741-1700. They are available 7 days a week.

Are my transaction(s) secure?

Yes. Transactions sent from the mobile site are fully encrypted. Account numbers/nicknames are partially masked.

What is the maximum number of characters?

The maximum number of characters transmitted is 140 characters.

Why did I receive multiple text messages?

Each text message holds a maximum of 140 characters. Depending on the number of accounts you have registered for text message banking and what services you have requested (account balance and/or the last three transactions for each account), you may be sent more than one text message to your mobile device.

How many transactions can I request?

You can request an unlimited number of text message requests. Please note that your text message will only contain the last 3 transactions that have posted to your account(s).

How quickly are the text messages sent?

Messages typically are sent within seconds, although delays of several minutes or more may be experienced depending on your wireless carrier.

Is the text message delivered if I have no cell coverage?

Your text message may not be delivered immediately, but should be received shortly once your coverage has been restored.

May I send a reply message back to Customer Service?

No. For your security, the system is designed only to deliver text messages and not to receive replies.

I have tried several times to get my text message(s), but I do not receive anything. What am I doing wrong?

First, try signing back into the Text Messaging Setup screen and enter your Online Banking Access ID and Passcode. Click on the phone number listed and verify your setup options. If the phone number is incorrect, delete this device and re-enter it again.
Second, confirm that you have selected to receive your text message by phone versus email. Special Note: If you are an AT&T customer, or were formerly a Cingular customer, try selecting “AT&T (Formerly Cingular) as the device type.

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