New Online Banking FAQs
Get answers about the New Online Banking and Bill Pay Conversion
Q. What is different about the new Online Banking solution?
There are some exciting changes with this upgrade. BankAtlantic has an All-In-One simplified portal (“Home”) where you can view all your accounts from multiple financial institutions, you can see exactly where your money is going, using easy to read charts, create and track budget goals, taking greater control of your personal finances.
Q. Will I be able to see and/or do the same things with the new Online Banking and Bill Pay system?
Yes, you will be able to do the same functions and see the same information as before. All bill pay information, including payee and recurring payment information, will convert and it will not be necessary for you to re-enter the information.
Q. Do I have to re-register for Online Banking?
Because you are an existing Online Banking customer, you do not have to re-register. You will, however, have to set up yourenhanced security questions. Because the enhanced security questions are structured differently on the new system, we were not able to convert your current questions to the new system.
Q. How do I know if my browser will work with Online Banking?
To verify if your internet browser is compatible with BankAtlantic’s Online Banking system, please click the “Browser Compatibility Check” link below. If your browser is not compatible, or if your browser settings are not configured appropriately, you will see the topic displayed in red. Click on the “How do I resolve this?” link which will provide you with instructions on how to fix the issue.
Browser Compatibility Check
Q. How can I log in with a User Name?
As part of the online banking conversion process, you should have received instructions on how you would log into the system for the very first time. If you did not receive these instructions, or have misplaced the information, please contact us at 1-800-295-5574 so we can assist you.
Q. Why does the system ask me if I want to make my computer Public or Private?
Adding extra security protection to your computer allows us to recognize your computer along with your normal login information, which helps add additional protection from unauthorized access to your online banking account. If someone were to get your login information and try to access your account from their computer, having extra security protection will stop them from gaining access because they will be asked to enter information that only you setup (i.e., Security Questions).
If you are accessing your Online Banking from a computer you use regularly, you can select to make your computer “Private”. This will store a cookie in your browser so you won’t be prompted for the Enhanced Login Security information. If you select “Public”, then you will be prompted for your Enhanced Login Security every time you log on to Online Banking from that computer or web-enabled device. You can make up to 5 computers or web-enabled devices as “Private”.
We recommend that you always select “Public” from any computer or web-enabled device that you do NOT frequently use.
Q. How do I view account activity and my statements?
You may view your account activity from the “Home” page, or by clicking the “Account Summary” link. To view your online statements, just click the “Statements” link from the menu-bar.
Q. How do I hide accounts that I do not want to view online?
To hide accounts from your Account Summary/Transaction windows, go to User Options and click on the Account Display Options link. Uncheck any account from the list that you wish to hide. If you wish to view the account again, place a checkmark for the account. Click Change to save.
Q. How do I create or change an account nickname?
To create or change account nicknames, go to User Options and click on the Account Display Options link. Enter or modify the account name within the “Nickname” field. Click Change to save.
Q. How do I bring in my transactions into Quicken or QuickBooks?
For instructions on how to download your transactions using Web Connect, please click here.
For instructions on how to import your transactions using Express Web Connect, please click here.
For instructions on how to import your transactions using Direct Connect, please click here.
Q. Who can I pay using bill pay?
You can pay anyone within the United States that you would normally pay by check or automatic debit. Even if you don't receive bills from the company or person you want to pay, you can still add their information to make payments. You can pay large companies and small companies, as well as individuals such as child care providers or family members. When you submit a bill payment, the system sends the payment electronically whenever possible. If the company or person cannot receive electronic payments, bill pay prints a check and sends it to the address you provide when you added your bill.
Q. Which bills can't I pay with bill pay?
You cannot use bill pay to pay any company or person with an address outside the United States or its territories.
Q. Are my payments guaranteed?
You can be assured that your electronic payments are safe and reliable. When your payments are processed you are protected in the unlikely event of unauthorized transactions or processing delays.
Q. How do I get my business name and address to appear on payments made from my business accounts within the Bill Pay system?
If you have business accounts enrolled for Bill Pay within your personal Online Banking profile and you wish to have the business name and address appear on your outgoing payments for the associated account, you can either contact BankAtlantic by calling 1-888-7-DAY-BANK (1-888-732-9226); or by sending a secure message from within Online Banking.
Q. What are your non-processing days for ACH transactions and Wire Transfers?
BankAtlantic observes the same holidays as the Federal Reserve. To view a listing of upcoming holidays in which BankAtlantic will not be processing ACH transactions and Wire Transfers, please click the link below:
