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General FAQ's

Get answers to general banking questions.

 

Can I get cleared checks returned to me?

Yes. BankAtlantic provides images of your cleared checks free of charge. For more information on substitute checks, click here.

Or, you can log into online banking, click on "accounts" at the top, click on the "details" hyperlink to the right of your checking account, then review your transaction detail for the check number that you need an image of. Click on the hyperlink check# to view and print an image of that cleared check!

Are BankAtlantic accounts FDIC-insured?

Yes . Your deposits are insured up to $100,000. For more information on FDIC insurance, visit FDIC online at http://www.fdic.gov.

Is BankAtlantic open on Sundays?

Yes. BankAtlantic lobbies and drive-ups are open 12:00 a.m. to 4:00 p.m. on Sunday. BankAtlantic is open 7 days a week, and has an extended and holidays hours schedule.

When are your branches and drive-up locations open?

Monday to Friday, BankAtlantic lobbies are open 7:30 a.m. to 8:00 p.m.
Drive-ups are open 7:30 a.m. to 8:00 p.m.
Saturday, lobbies are open 7:30 a.m. to 8:00 p.m.
Drive-ups are open 7:30 a.m. to 6:00 p.m.
Sunday, lobbies and drive-ups are open 12:00 a.m. to 4:00 p.m.
View the complete "7 Days a Week" schedule.

When is the Customer Service Center open?

7 days a week.

How do I change my address?

If your mailing address changes (and you use Online Banking), please log into your account, click on User Services, then click on Change Address Information to update the address fields. Within two to three business days, the changes will take effect in the system, and be applied to all of your on- and offline BankAtlantic accounts.


If you do not use Online Banking, print out/complete this Change of Address form and mail it to the address listed on the form. Or, visit the nearest branch.

How do I change my legal name on my accounts?

To change your legal name on your accounts, bring an original or certified copy of a marriage license or court-order document to your nearest branch.

How do I add another account holder to my account?

To add another person as a signer on your account, contact the 7 days a week Customer Service Center or visit the nearest branch. The person being added to the account will need to verify his or her information and provide a signature. You will need to provide signed authorization to add that person to your account.

When are funds available after deposit?

BankAtlantic wants to provide you with the earliest funds availability consistent with our need for sound banking practices. For complete information on our funds availability policy pertaining to your account, please review the Disclosures Statements section of Important Disclosures.

What is the primary BankAtlantic routing number (the one I would use to conduct wire transfers or a direct deposit)?

BankAtlantic's routing number is 267083763.

How do I wire money from my account?

Please go to the nearest branch and complete a wire transfer request form. A Customer Service Representative will prepare the wire transfer request for you. To conduct a wire transfer, you will need the routing number, account number and name of the person or business receiving funds.

How do I wire money to my account?

Please provide the person or business wiring funds to your account with the BankAtlantic routing number (267083763), your name and account number. Once we receive these funds and all information is correct, BankAtlantic will automatically credit your account.

How is my available balance different from my current balance?

Current balance is the amount of funds showing in your account at that date and time. Available balance is the amount of funds showing in your account minus any deposit, Debit Card purchase holds and transit checks cashed against your account, and plus any overdraft protection.

What is the BankAtlantic fax number?

BankAtlantic's fax number is 954-585-3198. Click on the 7 days a week Customer Service Center link for additional contact information.

Where do I mail a deposit, loan payment or line of credit payment?

You can mail deposits, loan payments and line of credit payments to:
BankAtlantic
P.O. Box 8608
Ft. Lauderdale, FL 33310
Please enclose your account number.

Where do I mail a loan payoff?

To make a loan payoff for overnight delivery, address it to:
BankAtlantic
Attn: Loan Payoff
2100 W. Cypress Creek
Ft. Lauderdale, FL 33309
Please enclose your loan account number.

If I am not a U.S. citizen, can I open an account at BankAtlantic?

Yes. Please call your nearest BankAtlantic branch to obtain a list of required documents to open an account. You will need to fill out a W-8 Form. You may open checking accounts, savings accounts, money market accounts, CDs and investment products.

When does BankAtlantic mail my 1099 form?

BankAtlantic mails 1099 forms by January 31st each year.

How do I find out the rates of my BankAtlantic accounts?

The current rates of Totally Free Savings, Kid Power Savings, Regular Savings and Money Market Plus can be found online. To ask about the current rates of any other accounts, please contact the 7 days a week Customer Service Center at 1-888-7-DAY-BANK.

If I open an account online, when will I receive a response to my application?

The next business day after you submit an account application online, the 7 days a week Customer Service Center will mail you a welcome letter and signature card. Upon receipt of your signature card and funds, BankAtlantic will mail you your account number and confirmation that your account has been opened.

Does BankAtlantic offer me a free gift if I refer a friend?

Yes! BankAtlantic encourages you to print out Tell-a-Friend coupons online, or pick them up at your nearest branch. Please fill them out and give to friends who may want to open an account with BankAtlantic. The coupon will be validated at the time your friend opens a new checking account, and BankAtlantic will mail you a FREE gift coupon, which you can redeem at any branch location for that month's featured gift.

How do I close my account?

BankAtlantic is sorry to hear that you want to close your account. Constantly striving to make banking more convenient and friendly, BankAtlantic encourages you to call 1-888-7-DAY-BANK or visit the nearest branch to let us know how to assist you.


To close your account, please provide a signed withdrawal slip, a signed BankAtlantic check, or a signed written letter of your request to close an account. Be sure to have all account owners sign the letter and tell us how you would like to receive your balance. You may take one of these items to the nearest branch or mail to:


BankAtlantic
P.O. Box 8608
Ft. Lauderdale, FL 33310-8608

To send us a secure message click here.

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