Android FAQs

Q. What is the BankAtlantic Mobile Banking App for Android?
The BankAtlantic Mobile Banking Application (App) for Android is a service that enables you to access your account information, transfer funds between your BankAtlantic accounts and locate your nearest Branch or ATM from most smartphones with Internet access or WIFI. 

Q. How does the BankAtlantic Mobile Banking App for Android work?
First you must download the Bankatlantic Mobile Banking App from the Android Market place.

Once you download the App, you log in with the same user ID and password that you use for Online Banking; no separate or different registration is required. Once logged in, you can:

  • Access Your Online Banking Accounts – you can view account balances and account history
  • Make Transfers – you must have more than one account under your Online Banking user ID for this functionality to be available on the Mobile Banking App
  • Find an ATM/Branch – you can use the App to locate the BankAtlantic ATM or branch nearest your location
  • Contact Us – You can call or email us quickly right from the App. (Please do not send private account information via this email channel as it is not secure. For secure email go to https://www.bankatlantic.com/secureecustomercareform/)

Q. Is BankAtlantic Mobile Banking App currently available to all users?
The BankAtlantic Mobile Banking App is currently available to all personal online banking users who own an Android device with access to Internet or WIFI.

Q. Is it safe to use the BankAtlantic Mobile Banking App service?
Yes. To protect your privacy, you are required to authenticate yourself on each individual mobile device using the same information from your Online Banking service. All communication between your mobile device and the mobile banking server is encrypted. In addition, your password and account information are never stored on the mobile device.

Q. How many transactions can I see on my phone at a time? When you select an account name on the Accounts tab, the last 30 days of transactions will be displayed. Scroll down to see all of your transactions. Select the View More Transactions button to view additional transactions.

Q. What different kinds of funds transfers are available?
To do a funds transfer, you must have more than one account in Online Banking. On the Transfers tab, you can enter an immediate transfer between your accounts. However, you are not able to see scheduled transfers on your phone nor can you change or remove a scheduled transfer this way.

Q. How long will it take to show transfers in my account history?
Transfers can take up to 24 hours to show up in your account history.

Q. Is BankAtlantic Mobile Banking App currently available to all users?
The BankAtlantic Mobile Banking App is currently available to all personal online banking users who own an Android device with access to Internet or WIFI.

Q. How do I log out?
When you're ready to log out, select the Log Out button at the top right of the page and you will exit the BankAtlantic Mobile Banking App; this will return you to the Login screen.

Q. Is a password needed for the BankAtlantic Mobile Banking App?
Yes. From your mobile device, you will need to log in to the BankAtlantic Mobile App. This is the same as you would for Online Banking, using the same login information you do for Online Banking; no separate Mobile Banking App sign-up is required.

Q. I have disconnected my mobile phone. Will my service continue to work?
For the BankAtlantic Mobile Banking App to work, you must have an Android mobile device with access to the Internet or WIFI networks.

Q. Is help available through my mobile device?
Click the Contact Us tab to find our support phone number 800-741-1700 or email address (Please do not send private account information via this email channel as it is not secure. For secure email go to https://www.bankatlantic.com/secureecustomercareform/). For help regarding your mobile device and/or wireless Internet connectivity, contact your wireless provider.

Q. What does the 'Remember Me’ checkbox do?
Selecting the Remember Me checkbox gives the application permission to save your Username so that you do not have to enter it each time you attempt to log in. This information is masked and stored securely to keep your information safe.

Q. My session timed out pretty quickly, can I change the timeout value?
Ten minutes is the only timeout option. For your security and protection, when there has been no account activity for ten minutes, the session times out and the BankAtlantic Mobile Banking App login page displays with a Session Expired message.

 

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